Privacy Policy for SMS Registration‬

‭ Effective Date:‬‭ 1/1/2025‬

At Cocoon Home Energy LLC (“we,” “our,” or “us”), we value your privacy and are committed to‬
‭ protecting your personal information. This Privacy Policy explains how we collect, use, disclose,‬
‭ and safeguard the personal information you provide when you register for our SMS service. By‬
‭ registering for our SMS service, you agree to the terms outlined in this policy.‬

‭ 1. Information We Collect‬

‭ When you register for SMS notifications, we may collect the following types of personal‬
‭ information:‬

  • Mobile Number‬‭: The phone number you provide to receive‬‭ SMS messages.‬
  • ‬‭Consent Information‬‭: Your opt-in consent to receive‬‭ SMS communications.‬
  • ‬‭User Preferences‬‭: Information about your communication‬‭ preferences and the type of‬ content you would like to receive.‬
  • ‬‭Device Information‬‭: Information about the device you‬‭ use to receive SMS messages (such as mobile device model, operating system, etc.), if applicable.‬

‭ 2. How We Use Your Information‬

‭ We may use the information we collect for the following purposes:‬

  • To Send SMS Messages‬‭: To deliver the SMS messages,‬‭ notifications, or alerts you‬ have opted into.‬
  • ‬‭To Improve Our Services‬‭: To personalize your SMS content‬‭ and tailor messages‬ according to your preferences or behavior.‬
  • ‬‭To Communicate with You‬‭: To inform you about updates,‬‭ promotions, or important service-related information via SMS.‬
  • ‬‭To Ensure Compliance‬‭: To comply with applicable legal,‬‭ regulatory, and contractual‬ obligations.‬

‭ 3. How We Protect Your Information‬

‭ We take reasonable measures to protect your personal information from unauthorized access,‬
‭ use, or disclosure. These measures include the use of encryption technologies, secure servers,‬
‭ and access controls. However, please be aware that no method of data transmission over the‬
‭ Internet or method of electronic storage is 100% secure.‬

‭ 4. Third-Party Services‬

‭ We may work with third-party service providers to facilitate the delivery of SMS messages.‬
‭ These providers may have access to your mobile number and may use this information solely to‬
‭ assist us in providing our services. We ensure that third-party vendors are bound by appropriate‬
‭ confidentiality agreements and are obligated to protect your personal information.‬

‭ 5. Sharing Your Information‬

‭ We do not share your personal information with third parties for marketing purposes without‬
‭ your explicit consent. However, we may share your information under the following‬
‭ circumstances:‬

  • ‬‭Legal Compliance‬‭: We may disclose your information‬‭ if required by law, such as to‬ comply with a subpoena, court order, or other legal process.‬
  • ‭‬‭Business Transfers: If we merge with or are acquired‬‭ by another company, your‬ information may be transferred as part of that transaction, and we will notify you as‬‭ required by law.‬

6. Opting Out and Managing Your Preferences‬

You can opt out of receiving SMS messages at any time by following the instructions provided in‬
‭ the SMS messages you receive, such as replying “STOP” or “UNSUBSCRIBE.” Alternatively,‬
‭ you may contact us directly at (910) 707-3235.‬

‭Once you opt out, we will stop sending you SMS messages. Please note that we may still send‬
‭you essential service-related communications that are necessary for the operation of our‬
‭services.‬

‭ 7. Retention of Your Information‬

‭We will retain your personal information for as long as necessary to fulfill the purposes outlined‬
‭in this Privacy Policy or as required by law. If you wish to request the deletion of your personal‬ information, please contact us at (910) 707-3235.‬

‭ 8. Your Rights‬

Depending on your location, you may have certain rights regarding your personal information,‬
‭such as:‬‭

  • ‬‭Access: You may request a copy of the personal information we hold about you.‬
  • ‭‬‭Correction‬‭: You may request that we correct any inaccurate‬‭ or incomplete information.‬
  • Deletion‬‭: You may request that we delete your personal‬‭ information, subject to‬ applicable legal and contractual obligations.‬
  • ‬‭Objection‬‭: You may object to our processing of your personal information, particularly‬ for direct marketing purposes.‬

‭ To exercise these rights, please contact us at (910) 707-3235.‬

9. Children’s Privacy‬

Our SMS registration service is not intended for individuals under the age of 16, and we do not‬
‭ knowingly collect personal information from minors. If we learn that we have collected personal‬
‭ information from a child under 16, we will take steps to delete such information as required by‬
‭ law.‬

‭ 10. Changes to This Privacy Policy‬

We may update this Privacy Policy from time to time to reflect changes in our practices or for‬‭ other operational, legal, or regulatory reasons. When we make changes, we will update the‬ “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy‬‭ periodically to stay informed about how we are protecting your information.‬

‭ 11. Contact Us‬

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we‬
‭handle your personal information, please contact us at:‬

Cocoon Home Energy LLC‬
‭Email: admin@pamlicosolar.com‬
‭Phone: (910) 707-3235‬
‭Address: 226 N. Front Street, Suite 134, Wilmington, N.C. 28401‬