Privacy Policy for SMS Registration
Effective Date: 1/1/2025
At Cocoon Home Energy LLC (“we,” “our,” or “us”), we value your privacy and are committed to
protecting your personal information. This Privacy Policy explains how we collect, use, disclose,
and safeguard the personal information you provide when you register for our SMS service. By
registering for our SMS service, you agree to the terms outlined in this policy.
1. Information We Collect
When you register for SMS notifications, we may collect the following types of personal
information:
- Mobile Number: The phone number you provide to receive SMS messages.
- Consent Information: Your opt-in consent to receive SMS communications.
- User Preferences: Information about your communication preferences and the type of content you would like to receive.
- Device Information: Information about the device you use to receive SMS messages (such as mobile device model, operating system, etc.), if applicable.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To Send SMS Messages: To deliver the SMS messages, notifications, or alerts you have opted into.
- To Improve Our Services: To personalize your SMS content and tailor messages according to your preferences or behavior.
- To Communicate with You: To inform you about updates, promotions, or important service-related information via SMS.
- To Ensure Compliance: To comply with applicable legal, regulatory, and contractual obligations.
3. How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access,
use, or disclosure. These measures include the use of encryption technologies, secure servers,
and access controls. However, please be aware that no method of data transmission over the
Internet or method of electronic storage is 100% secure.
4. Third-Party Services
We may work with third-party service providers to facilitate the delivery of SMS messages.
These providers may have access to your mobile number and may use this information solely to
assist us in providing our services. We ensure that third-party vendors are bound by appropriate
confidentiality agreements and are obligated to protect your personal information.
5. Sharing Your Information
We do not share your personal information with third parties for marketing purposes without
your explicit consent. However, we may share your information under the following
circumstances:
- Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process.
- Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of that transaction, and we will notify you as required by law.
6. Opting Out and Managing Your Preferences
You can opt out of receiving SMS messages at any time by following the instructions provided in
the SMS messages you receive, such as replying “STOP” or “UNSUBSCRIBE.” Alternatively,
you may contact us directly at (910) 707-3235.
Once you opt out, we will stop sending you SMS messages. Please note that we may still send
you essential service-related communications that are necessary for the operation of our
services.
7. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined
in this Privacy Policy or as required by law. If you wish to request the deletion of your personal information, please contact us at (910) 707-3235.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information,
such as:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to applicable legal and contractual obligations.
- Objection: You may object to our processing of your personal information, particularly for direct marketing purposes.
To exercise these rights, please contact us at (910) 707-3235.
9. Children’s Privacy
Our SMS registration service is not intended for individuals under the age of 16, and we do not
knowingly collect personal information from minors. If we learn that we have collected personal
information from a child under 16, we will take steps to delete such information as required by
law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we
handle your personal information, please contact us at:
Cocoon Home Energy LLC
Email: admin@pamlicosolar.com
Phone: (910) 707-3235
Address: 226 N. Front Street, Suite 134, Wilmington, N.C. 28401